Privacy notice – persons who send inquiries or complaints

This privacy notice provides information on collecting and processing of personal data by the Croatian Parliament as the controller and on the protection of data subjects’ rights. This privacy notice refers exclusively to personal data collected for the purpose of replying to inquiries and complaints. 

Controller’s contact details 

Croatian Parliament
Trg svetog Marka 6
10000 Zagreb
Phone: +385 1 6303 781

These details are also the contact details of the data protection officer.

Personal data collected and source of data 

The data are collected for the purpose of promoting openness of the Croatian Parliament and for replying to inquiries and complaints submitted by web forms, by e-mail or mail.

The data collected are: name and surname, contact details provided on data subject's inquiries or complaints (phone number, e-mail address, organisation, postal address).

Purpose and lawfulness of data processing

The data are collected for the purpose of promoting openness of the Croatian Parliament and providing information, i.e. with the aim of replying to submitted inquiries or complaints. 

Lawful basis for data processing:

•    processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller, within the meaning of Article 6 paragraph 1 item (e) of the Regulation (EU) 2016/679 of the EUROPEAN PARLIAMENT and of the COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter: GDPR). The aforementioned tasks and authorities are laid down by the provisions of the GDPR and the GDPR Implementation Act.

The collected personal data shall not be used for automated individual decision-making, including profiling. 

Data recipients

Your personal data will be processed by the Staff Service, the Member of Parliament, deputy club, committee or other working body to whom the inquiry or complaint is sent. 

In accordance with the Act on the Right of Access to Information (official gazette of the Republic of Croatia Narodne novine, No. 25/13, 85/15), all documents produced in the course of the activities of the Croatian Parliament are publicly accessible and may be delivered to persons who request it in accordance with the said Act. 

Storage period

Personal data are processed for a period that is required to fulfil the purpose of data processing, but no longer than 30 days after the date of the reply. After the end of the purpose for which they were collected, we no longer use your personal data and erase them, while the data contained in official documents are kept in accordance with the storage periods stipulated by the archive storage regulations.

Data subject rights

Your rights are:
•    right of access to personal data,
•    right to erasure,
•    right to object.

You may send a request for the exercise of your rights to the data protection officer, by letter or e-mail at the above-mentioned addresses. 

In the case of suspected infringements with regard to privacy or lawfulness of processing you have the right to file a complaint with the supervisory authority: 

Croatian Personal Data Protection Agency
Selska cesta 136
10000 Zagreb